1. 30-Day Happiness Guarantee

If you're not happy with your Perijoy purchase, you may request a return within 30 days after your order is delivered.

You can try the product before deciding whether it's right for you. A product does not need to be completely unused or unopened to qualify for the Happiness Guarantee.

We simply ask that the product has been used reasonably for the purpose of evaluating it and has not been intentionally emptied, excessively used, altered, tampered with, or misused.

To start a return, visit our Make a Return page and submit your:

• order number;
• email address used for the order;
• product being returned;
• quantity being returned; and
• reason for the return.

You may also contact us at fatin@perijoy.com if you need assistance.

2. Return Window

A return request must normally be submitted within 30 days of the date your order was delivered.

For example, if tracking confirms that your order was delivered on September 1, you should submit your return request no later than October 1.

If tracking does not show a reliable delivery date, contact us and we will work with you to determine the applicable return window.

Any rights you may have under applicable consumer protection law remain unaffected.

3. Prepaid Return Shipping

For approved returns under our 30-Day Happiness Guarantee, Perijoy will provide a prepaid return shipping label.

Please do not send a product back to us without first submitting a return request. We need to associate the return with your order and provide the appropriate return instructions.

Once your request has been reviewed, we'll email you the return label and next steps.

Returns sent using another shipping method without our prior approval may not qualify for reimbursement of return shipping costs.

4. What Can Be Returned

Unless otherwise stated at the time of purchase, products purchased directly from perijoy.com may be returned under our 30-Day Happiness Guarantee if:

1. the return is requested within 30 days after delivery;
2. the product was purchased directly from Perijoy;
3. the product has not been intentionally emptied, excessively consumed, altered, refilled, contaminated, or tampered with; and
4. the return is not fraudulent or an abuse of the Happiness Guarantee.

Opened and reasonably used products are eligible. We want you to be able to actually try the product before deciding whether it's right for you.

5. Multiple-Item Orders

If you purchased multiple units, you may request to return eligible units within the return period.

We ask customers to avoid opening multiple identical products before determining whether the product is right for them.

Where multiple identical units were purchased and several have been substantially used or emptied, we may review the return individually to determine whether the request represents reasonable product use or abuse of the Happiness Guarantee.

Unopened eligible units may generally be returned along with the product you tried.

6. What Is Not Covered by the Happiness Guarantee

Our voluntary 30-Day Happiness Guarantee does not cover:

• products purchased from an unauthorized third-party seller;
• products for which a return is requested after the applicable return window;
• containers that have been intentionally emptied primarily for the purpose of obtaining a refund;
• products that have been refilled, altered, contaminated, or tampered with;
• damage caused after delivery through misuse or improper storage;
• fraudulent orders or fraudulent return requests; or
• repeated or excessive return activity that reasonably indicates abuse of the guarantee.

These exclusions apply to our voluntary Happiness Guarantee only. They do not remove any rights or remedies you may have under applicable law.

7. Refund Amount

For an approved return under the 30-Day Happiness Guarantee, we will generally refund:

• the purchase price paid for the eligible returned product; and
• applicable taxes charged on that product.

Unless required by law or the return resulted from an error by Perijoy, original shipping charges are not refundable.

You will not be charged for the prepaid return label we provide for an approved return.

If an entire order is refunded because it arrived damaged, was incorrect, was defective, or could not be delivered due to an error for which Perijoy is responsible, we will also refund any applicable shipping charges as appropriate.

8. Promotional Discounts and Bundles

If you purchased a product using a discount code or other promotion, your refund will be based on the amount you actually paid for the returned product after the applicable discount.

If a promotion required purchasing multiple products together, receiving a free product, or meeting a minimum purchase amount, returning part of the order may affect the promotional pricing.

Where appropriate, the refund may be adjusted to reflect the promotion that would have applied to the items you keep.

We will not deduct an amount greater than necessary to account for the original promotional offer.

9. Free Gifts and Promotional Items

If your purchase included a free gift or promotional item that was conditional on meeting a purchase threshold, we may ask that the promotional item also be returned if returning products causes your order to fall below that threshold.

If the promotional product cannot reasonably be returned, we may adjust the refund where the terms of the promotion clearly disclosed that requirement.

Complimentary samples do not normally need to be returned.

10. Processing Your Refund

After receiving and reviewing your return, we will notify you once your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase unless applicable law requires otherwise.

Once we issue a refund, your bank, credit-card company, or payment provider may require additional time to process the transaction and display the credit on your account.

Processing times vary by financial institution and are outside Perijoy's control.

If you believe an approved refund is taking unusually long to appear, contact your financial institution first and then contact us at fatin@perijoy.com if you still need assistance.

11. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your order is:

• damaged in transit;
• leaking;
• defective;
• missing a product; or
• different from what you ordered,

please contact us as soon as reasonably possible at fatin@perijoy.com.

Include your order number and a description of the problem.

We may ask you to provide photographs of the product, packaging, shipping label, or damage so that we can understand what happened and, where appropriate, make a claim with the shipping carrier.

Depending on the circumstances, we may offer an appropriate remedy such as:

• a replacement;
• a refund; or
• another solution agreed upon with you.

Where the error is ours, you will not be charged additional shipping costs to correct it.

12. Skin Sensitivity or Unexpected Reactions

Every person's skin is different, and even products designed with sensitive skin in mind may not be suitable for everyone.

If you experience unexpected irritation or another concerning reaction, stop using the product.

If appropriate, consult a qualified healthcare professional.

Experiencing irritation or discovering that the product is not suitable for your skin does not prevent you from using our 30-Day Happiness Guarantee, provided your return otherwise qualifies.

You are not required to continue using a product that you believe is causing an unwanted reaction in order to qualify for a refund.

If you contact us about a reaction, we may ask for information about the product, lot or batch number, how it was used, and the reaction experienced. This information may help us investigate product quality or safety concerns.

Any personal information you provide will be handled in accordance with our Privacy Policy.

13. Lost or Missing Packages

If tracking shows that your package has not arrived within the expected delivery period, contact us at fatin@perijoy.com.

We may first work with the shipping carrier to locate the package.

If a package is confirmed lost before delivery, we will provide an appropriate resolution, which may include a replacement or refund.

If tracking shows a package as delivered but you cannot locate it, please:

1. check around the delivery location;
2. check with other members of your household or building;
3. check any parcel locker, mailroom, reception desk, or concierge;
4. allow a reasonable period in case the carrier marked the package delivered shortly before completing delivery; and
5. contact us if it still cannot be found.

We will work with you and the carrier to investigate the delivery.

Nothing in this section limits any rights available to you under applicable law.

14. Incorrect Shipping Addresses

Please verify your shipping information before submitting your order.

If you notice an error before your order ships, contact us as soon as possible. We will try to correct the address, but we cannot guarantee that an order can be changed after fulfillment has begun.

If an order is returned to us because the customer provided an incorrect or incomplete address, we will contact you to determine whether you would prefer:

• reshipment, which may require payment of additional shipping costs; or
• a refund for the returned products, less any non-refundable shipping costs where permitted by law.

If the address error was caused by Perijoy, we will correct it at no additional cost to you.

15. Refused and Unclaimed Deliveries

Orders that are refused, unclaimed, or returned to sender may be treated as returns once they arrive back to us.

If additional carrier charges, duties, or return-to-sender fees resulted from a customer's refusal to accept an otherwise correctly fulfilled order, those costs may be deducted from the refund where permitted by law.

We will not make such a deduction where the refusal was reasonably caused by an incorrect, damaged, or defective order or by another error attributable to Perijoy.

16. International Orders, Duties, and Taxes

For orders shipped outside Canada, customs duties, import taxes, brokerage charges, or other fees may be imposed by the destination country.

Unless checkout specifically states otherwise, these charges are generally the responsibility of the recipient.

Customs duties, import taxes, and fees paid directly to governments, customs authorities, carriers, or brokers are generally outside Perijoy's control and may not be refundable by Perijoy.

If Perijoy collected a particular tax or duty directly from you and applicable law requires it to be refunded when your order is returned, we will refund it as required.

17. Purchases From Other Retailers

This Refund & Return Policy applies to products purchased directly through perijoy.com.

If you purchased a Perijoy product from a retailer, marketplace, pop-up market, or other third party, returns will generally be governed by the return policy applicable at the place of purchase.

If there is a product-quality or safety problem, however, we still encourage you to contact us at fatin@perijoy.com so we can investigate.

18. Exchanges

We do not currently require customers to exchange a product instead of requesting a refund.

If you received an incorrect or damaged product and would prefer a replacement, contact us and we will determine whether a replacement is available.

19. Refund Abuse and Fraud

Our Happiness Guarantee exists so customers can confidently determine whether Perijoy is right for their skin.

We reserve the right to deny a claim where we have reasonable evidence of fraud or deliberate abuse, including fabricated orders, altered products, repeated attempts to obtain refunds for products that were not purchased, or systematic exploitation of the guarantee.

We will not deny a legitimate return simply because a customer tried the product and decided it wasn't right for them.

20. Consumer Rights

Our 30-Day Happiness Guarantee is a voluntary Perijoy policy that provides rights in addition to any rights you may have under applicable law.

Nothing in this Refund & Return Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or waived.

Where applicable law gives you greater rights than this policy, those legal rights will apply.

21. Changes to This Policy

We may update this Refund & Return Policy from time to time.

Changes will apply to purchases made after the updated policy becomes effective unless applicable law requires otherwise.

The policy applicable to an order will generally be the policy in effect when that order was placed.

We will update the “Last updated” date at the top of this page whenever this policy changes.

22. Contact Us

To start a return, use the Make a Return page on perijoy.com.

For questions about returns, refunds, damaged products, or order issues, contact:

Perijoy!
Ontario, Canada
Email: fatin@perijoy.com

We want you to feel good about choosing Perijoy. If it isn't the right fit for your skin, we'll help make the return process as simple as possible.